The Berkeley, London

• The course was really enjoyable and interesting. The tutor was amazing and she really knows how to make the course interesting.
• Very Informative course, no unnecessary information only relevant. True life-experiences was really eye-opening, I understand how I can assist deaf guests better. Thank you Ruthy.
• I would like to thank Ruthy for all the time and information, was very thoughtful. That will be very useful for us in future. To understand and speak with deaf guests and other peoples out of hotel work place. Big Thank you, Ruthy.
• It was a very fun way to learn about deaf people and understand hoe to communicate. Ms Ruth was very lovely and more of us did not get bored, actually learned important stuff. Ruth was amazing teach and very eye-opening course. Thank you Ruth.
• Thank you very much for all your time and giving us the chance to understand deaf awareness. This was a very interactive and enjoyable training where we are learned useful things to use with Deaf guests who are not able to hear. Loved all the activities.
• It is very inspiring, and makes me appreciate how lucky I am, and how much a deaf person needs to work extra hard to stay connected with the world.

The Athenaeum Hotel, London

• It is really great to have learn basic sign language 😊 Thank you.
• Amazing course learnt loads to take back to my teams and also good to use day to day if required. Like how it was fun and interactive, Ruthy was brilliant.
• Ruth, excel in her role, thank you for the useful tips that I may use in the future.
• Really insightful, it made me think more about what we can do to support dead guests and employees, to be both safe and inclusive. Ruth used great examples! Was welcoming to all questions and was very funny! Thank you, Ruth.
• I really engaged the balance of information and awareness as well as learning some signs. Ruthy is especially funny and made the day so fun and interactive.
• Tutor very helpful and funny. Good tips to use sign language.
• Thank you for your time and patience please may you advise tips to improve the sign language.
• Very enjoyable course and very positive and fun lecture/speaker. Good that you are doing this job and well done! 😊
• It was really fun! Really useful to learn a little bit about Ruthy’s experience and knowledge. Some things I have actually never thought before, I am really grateful for the opportunity.
• I very much enjoyed the course and feel I have things to take back to work with me. I will definitely be teaching my colleagues some signs and hope I can help, support deaf guests in the future.

Titanic Hotel, Liverpool

• Ruthy is amazing at what she does from the minute, found I was missing this is my life. Thank you very much, this is the beginning of my new project.
• Enthusiastic and knowledgeable, easy to understand, transferred a vast array of a whole new language into manageable pieces, learning one to feel that one has to retained significant part of sign language – quite an accomplishment. Thank you Ruthy.
• Great Tutor made the course very fun, and enjoyable. Graned alot of knowledge around BSL and SSE. Thank you Ruthy 😊
• Thank you ever so much for sharing all these skills, activities with us. I wish this could last longer to learn and practice more.
• BEST training and BEST Teacher, I ever had, learned many things, love the skills and activities. Thank you Ruthy.
• Enjoyed every moment of the course. 😊
• Very Interesting, useful, and enjoyable course learnt alot from this course. Ruthy is a great mentor and teacher for BSL and taught us alot of useful words & phrases, lip-read skills was awesome, eye-opening, that was hard I imagined, Ruthy is amazing. Highly recommended.
• A really fun and informative way to shown how to communicate with guests that may be deaf or HoH at the hotel. That was useful tips. Really useful for us that work on reception and are always around the guests. Thank you, Ruthy. 😊
• Ruth is amazing! She is smart, funny, interacts with each individual while teaching us all useful skills that I will never forget, got the whole group involved and taught us alot. Thank you, Ruthy, you are fabulous!
• Very engaging, it was a pleasure to be part of the training. It brought awareness to something I thought would be common sense and highlighted how to be more inclusive.
• Great day, very interactive, fun and informative, real-life experiences stories help us to understand the difficulties faced by deaf guests when staying in hotels. Ruthy is a great teacher and supportive. Thank you.
• Thank you very much for your help, and you are patience to work with and helped us alot. Really engrossed course.

1 Hotel Mayfair, London

• A throughout, enjoyable and information session. Thank you Ruthy.
• Thank very much for giving me the ability to connect with more deaf people across the work regardless of our differences.
• The tutor was really good. She is very funny and helpful. I enjoyed the course very much. Thank you!! 😊
• That was great course, I would love to attend more classes like this. Thank you Ruthy.
• Thank you Ruthy. The course was extremely helpful, the activities was good, real-life experiences had really given me the eye-opening.
• Ruthy was AMAZING 😊
• Ruthie was excellent teacher, patient, made the training, FUN, INFORMATIVE and we genuinely benefited lot from this course. I would definitely this course again and recommend other hoteliers to do this course. Thank you so much.
• Amazing, just AMAZING!! Very knowledgeable and interactive and informative!! Thank you so much, Ruthy!! 😊 You are great teacher.
• It was very interesting and useful. Thank you so much Ruthy!
• We enjoyed the class, and it was really nice – got a chance to see the situation from different perspectives, real-life experiences stories, specialist equipment were AWESOME! Thank you, Ruthy, you are a great teacher.

The Waterhead Inn, Ambleside

• Fantastic presentation, really thoroughly practising content. Plenty of time for questions and answers along the way, would love to learn more. Useful aspects to be consider my company e.g. all staff learning sign language in hotel sign relevant. Thank you, Ruthy (your red wine mate)!!
• Very interesting and enjoying.
• Entertaining
• Good link to Hospitality Industry
• It was really enjoyable - I learnt a lot and feel like I have the basic and can communicate with guests at the Inn who are deaf and hard of hearing. Ruthy was impressive to work/learn from. Thank you, Ruthy
• Ruthy is very funny and engaging tutor, interactive and informative course. Ruthy is amazing teacher.
• It was highly informative and Interactive, Great course, learned lot from Ruthy. Thank you.

The Cadogan,

A Belmond Hotel, London

• Really well organised, everyone is involved, playful. Am amazing way to discover and start learning the language. Thank you very much for your time, very useful and highly recommend to colleagues! I will definitely continue to practice and learn more.
• Very Informative and presented in such an engaging manner! Ruthy was a fabulous teacher and continuously head people’s attention. We learn a lot in a fun and interactive way could have easily sat and l earned for a full day. Would definitely recommend. Thank you Ruthy
• This was a very helpful course for someone who works in the hotel industry. We try to build relationships with deaf guests as much as we can and learning sign language is one way of connecting to our deaf guest.
• Ruthy was fantastic! Great energy, very engaging, funny and wonderful story teller! And Real-Life Experiences! Would have to recommend it to everyone! Thank you, Ruthy 😊
• Thank you, very useful and enjoyable.
• Thank you very much for your time. It’s a great course, and I really formation. It was enjoyed. You gave us very useful and important. It was great to learn something new and especially you have made us more aware about deaf people. Thank you.
• Ruthy are amazing, the training was filled with fun and at no point did we feel bored!! We have now learnt a new and very important skills. Thank you 😊
• Would be great to learn food items.
• Good training and I enjoyed every MINUTE of it !! Thank you so much Ruthy
• It was great! Thank you!

New Place, Southampton

• Very good - five stars!
• Very good to raise awareness!
• Had great fun, many thanks Ruthy 😊

Claridge's, London

The Grand, York

• Really insightful awareness, I learned a lot. The signing class was also unbelievably valuable, I work in marketing/PR, and I am not guest facing but I have found this course has made me think about the way can be more accessible when communicating info to deaf people e.g. forms, hotel info. Thank you so much Ruthy.
• 😊 Loved it all, thank you Ruthy.
• Really informative course with tutors that was really good at what they do.
• I loved playing the team games so we could cement our knowledge and help each other. Really helped make the course fun and interactive. Really helped us understand how we can make the hotel more inclusive.
• The course was fun as well as informative. Thank you, Ruthy 😊
• I liked that after we learnt the signs, we went over them and used them in games. That made the learning environment more relaxed. The tutor is great and brought real life experiences as examples, so it was easier to understand what deaf guests might experience. Definitely worth joining this course regardless of your position within the hotel industry.
• Ruthy did a fantastic job explaining and teaching everything to us. The information presented and the personal anecdotes helped to inform us of difficulties with guests I may encounter and how we can support deaf guests. Would definitely recommend Ruthy's training. Thank you Ruthy.
• Ruthy is really lovely. Not only was it useful learning important and helpful signs within the hotel industry but also learning about first hand experiences - the good and the bad from Ruthy. I thoroughly enjoyed learning and would have loved for the course to have been longer just because Ruthy made it FUN!! Thank you Ruthy.
• Talking through the Accessibility tools that can be used as well as basic terms which can be signed. Thanks so much! It is an amazing course. Layout and highly informative.
• For someone that has never learnt sign language before. I found this course extremely useful, helpful and informative. It was also fun too! It also educated me in an area I know very little about. Ruthy was a brilliant teacher. Thank you.

Aztec Hotel & Spa, Bristol

• I enjoyed learning a new way to communicate. Ruthy was very welcoming and funny, she made this course to be fun!
• Very enjoyable, made fun to learn. I learned how to spell my name which was fantastic!
• Ruthy is a lovely and funny woman, she explained everything in a fun and personal way which made it easier to learn and take things in.
• I enjoyed learning helpful signs that I can use easily on reception. I liked how involved everyone was with this course and signing.
• Very much enjoyable and informative! The activities and role play. Super enjoyable, lively, upbeat course! Thank you Ruthy.
• All of it, learning the signs was really fun! Ruthy was great and very interactive. It was great to hear her real-life experiences in hotels. This will help us not to make some mistakes.
• It was one of the best training courses I have had in the last few years. Ruthy is wonderful and explained everything. I really enjoyed it. Thank you Ruthy.
• I have enjoyed this course, it was really interactive, fun and well informed. I would really enjoy learning more. Would recommend to everyone! Thank you Ruthy.
• I enjoyed it all but loved interacting with others and learning new signing words. I found the course really useful and would recommend to everyone. Thank you so much! 😊
• Every moment was enjoyable and had lots to learn! Absolutely amazing, super informative and friendly.
• Interactive and informative, really good!! Thank you Ruthy 😊 The course was fun, and I enjoyed learning, I liked learning about Ruthy's history.

The Grand, York

• Learning all the different hotel phrases and words as these are most useful to my work as front desk. Really enjoyed the whole – both fin and interactive, learning a lot of new words and phrases and a greater insight into the deaf community and life with deaf guest(s).
• The game that was fun and we had so much laughter as we failed and restarted again over till the end. The booklet was excellent contents. Thank you, Ruth.
• Learning about the disadvantages of being deaf and staying in a hotel- ways to improve this and also, relevant hotel sign language. Ruthy was hilarious and informative and made it an interesting and fun learning experience.
• I have really enjoyed this course; it was fun and insightful.
• Really enjoyed, very informative, lovely teacher, great energy and very engaging. Would highly recommend this course with Ruthy.
• Learning hotel sign relevant, very useful. Ruthy is amazed and the course was very eye-opening, how we can help the deaf community, such as realising of aware that I had not thought of this before.
• The best part of the course was when we were practicing what we learned. Great and very helpful, I would recommend it to everyone. Thank you, Ruthy.
• Ruthy, you are amazing teacher. All very clear, and informative. Thank you very much for today’s session!! Really enjoyed it!!
• The conversation through role play was very impressive. I absolutely loved this course and would like to do a lot more. Thank you so much.
• Lovely and enjoyable training. Very useful and informative. Ruthy is so hilarious and funny.
• Would be interested in a follow up/refresher course. Really enjoyed the course and how it was specifically for hotels but useful for day-to-day would feel more confident to at least try to help and communicate even, I am 100 per cent sure I could.
• Ruthy is amazing. Such an engaging teacher. I have learnt so much. The mix of signs was great, really helpful for working in a hotel.

Claridge's, London

• Thank you very much, it was very enjoyable and fun way to learn a new language 😊 Ruth is great and made me a laugh a lot!
• Ruthy is hilarious and fun which made the learning ten times better. There were educational games that helped us understand the sign language. However, it was so much fun, it did not feel like I was in a boring lesson. Would love to come back and do more.
• Brilliant and intuitive!! I would recommend to anyone, Ruthy is amazing! The book is a great way for us to remember what we have learn today.
• I learned a lot from this course, interesting, enjoyable, the teacher is very nice, she is very good. And it is so much fun too. She was very helpful.
• I really enjoyed this course. It was very informative, and the tutor (Ruth) was professional, super funny and lovely. I will recommend this course to all my colleagues, and I wish I could repeat it too. Many thanks Ruth.
• It is very helpful for me to help other deaf people, learn the BSL course because this is important and be aware that deaf guests need help, learn the topic! And this is very BIG Knowledge to me, thank you lovely Ruth.

The Queens Hotel, Leeds

• Very personable and informative interactive. Absolutely fantastic, Ruth was amazing and super funny and informative. Gave insight into something that should taught everywhere. Thanks Ruth 😊
• Excellent, engaging, entertaining and interactive. Has made us think about other policies and procedures throughout the hotel. Thank you Ruthy.
• Ruthy is such as impressive woman. A real inspiration. The course was a real eye-opener for me.
• Really enjoyable and informative, really highlighted areas we do not often think?
• All of it, helped open my eyes to how I can better assist those who are deaf/HoH. Amazing and informative!
• Practice, exercises and learning words. Course was very practical and job specific.
• I thoroughly enjoyed the course, it puts in to a spectate what people take for granted. Ruthy was very good and helpful to me.
• Learning BSL, useful, specific, and tailored. Could be beneficial to other Hotel Industries.
• Very engaging and enlightening – thank you Ruthy 😊

Leonardo Royal Hotel London Tower Bridge

The Berkeley, London

• I enjoyed the sign language, the course an be a bit longer, thank you Ruthy.
• Amazing course, lovely tutor, she is very funny, and it was easy to understand Ruthy.
• It was amazing experience, useful and I enjoyed everything I learned today.
• Very much, an awareness course for this part would have liked to do more sign language. Really informative and amazing content, I would not have thought about. Thank you lovely Ruthy.
• A really great course, a real insight into this course. Ruthy made this course remarkably interesting. Thank you.
• I really enjoyed learning about Ruthy's experience in staying in hotels and learning about deaf accessibilities in rooms. The equipment for the deaf were amazing. Really loved this whole course.
• Alphabet and hotel relevant signs - excellent. Ruthy is amazing, the course is interactive, and she is so funny but lovely lady.
• Amazing lady, highly informative and helpful, happy I have had this opportunity to attend this course. Thank you Ruthy 😊
• Lovely lady, excellent teacher, useful and I enjoyed it was amazing experience.
• Enjoyed everything, practice signs, amazing course.

The Berkeley & Claridge's, London

The Berkeley group feedback:

• Ruthy was amazing and very understanding to explain the different sign language (sign accents). Enjoyable course.
• Very engaging, fun and informative. Content well chosen for hotel roles. Booklets are great, good to keep practicing sign language.
• Ruthy was amazing and I really enjoyed my training.
• Very helpful and entertaining at the same time. Quite enjoy it! Thank you, Ruthy.
• Ruthy is very nice, explain very good training. Very useful informative.
• Ruthy was very good, mixing with fun, to make an excellent informative, really enjoyed the course.
• Ruthy was amazing and awesome teacher!
• Thank you Ruthy, very very useful and informative, interesting!
• Really enjoy, the content in training booklet was excellent to learn.
• The course was a real eye opener, I am grateful and proud to say I now know some BSL/SSE!
• Such a great Tutor, such a strong woman. Course was very informative and interesting and joyful.
• Really eye opening and enjoyable, lots of fun, excellent course, structure with great personality, relevant experiences, love to hear the real-life experiences.

Claridge's group feedback:

• Friendly, learning, very good course. Thank you, Ruthy.
• Ruthy was incredible, very informative and very helpful. I feel very lucky to have been on this course as it is so important. I would recommend Ruthy.
• I would have loved to have another day to practice with you and learn more.
• Thank you so much for your time and fun, sharing you experience and knowledge with us, the course was excellent.
• Ruthy was very enthusiastic, patient and very dynamic to teach.
• The course is very easy to follow and understand, provide a lot of positive information to everyone, very well presented, thank you.
• A lot of information to take in probably about the right length. Very good course, well delivered and friendly. Equipment demonstrate are the best items, many of the hotel does not have. It was eye opener. Ruthy is a great tutor.

Belmond Pullman Train, London

• Excellent entertaining training.
• Outstanding, fun, very enjoyable training, excellent.
• From start to finish, there was lot of fun to learn.
• Very relaxed, very engaging tutor, very funny and enjoy learning.
• I enjoyed the course from start to finish. I will go away and practice sign and improve on the hours training delivered today. Ruth is great, support in the room is perfect. Felt at ease throughout, thank you 😊
• I loved everything, it's going to be a very useful tool at my job. Ruthy is exceptional, while she is teaching us, she uses her sense of humour. Very kind lady, was a pleasure spending this with you. Thank you.
• Practising sign language, it was very interesting and informative. It would be nice to do more examples for our work environment specifically - Train, F&B
• Good activity, teacher's speech, thank you for a lovely day.
• The whole session was kept very educational with lots of fun.
• Great fun, very interactive, made it very enjoyable and very entertaining. Kept me engaged from start to finish.
• I liked every single part of the course, it is good to be able to learn sign language. Well done, Ruthy!!
• I would love to take this further and become proficient.
• All of it especially the alphabet fingerspelling, Ruthy is brilliant.
• Ruth was really polite and helpful.
• Excellent tutor, kept it interesting and very entertaining 😊

Marsham Court Hotel, Bournemouth

• Ruth is amazing, really enjoyable course, made the day go too fast. Loved learning this. Ruth is good fun!
• I thought the course content is deliverance by Ruth was exceptional and has given me a greater understanding of how to support/treat deaf people.
• I really appreciate the manner in which the information delivered, and how it has provided skills to better communicate with people who may need different help. I found the tutor very engaging and able to keep the pace very well.
• Ruth is amazing, I had fun whilst also learning so much about supporting the deaf. I had a very enjoyable experience.
• The whole course - AMAZING!
• Very nice lady with fantastic sense of humour to make the actual training easy to absorb. Well done!
• Ruth was entertaining and engaging, very informative.
• Amazing, thank you, learning all the sign language.
• The entire course was really good and helpful. Fingerspelling, numbers, basic sign language, was good to learn.
• I love Ruthy's ability to teach from experience. Very informative and enjoyable, well structured. Great support and camaraderie between Tutor and Interpreter.
• All of it, so enjoyable, loved the course, it was brilliant and I totally enjoyed it.

Claridge's & The Berkeley, London

Claridge's group feedback:

• My favourite parts of the course were meeting Ruthy, learning the alphabet and practicing with my colleagues. Thank you Ruthy.
• I enjoyed the exercises and visual practice. Thank you for all your help and all the best of success 😊
• The full factor, group activities and role play, very informative. The course was very valuable and loved listening to Ruthy's life experience, really enjoyed the course.
• Full of energy and encouraging, informative and friendly.
• The tutor was great, enjoyed how fun and interesting, it was informative.
• Really fun and informative course!
• The tutor's (Ruthy) anecdotes and learning the signs to words used in a hotel. Informative, useful information, knowledgeable and funny.
• Ms Ruthy Fletcher was amazing in delivering the course, she explained everything clearly and helped us understand the most relevant signs and I love to say a BIG THANK YOU.
• I had an amazing time, thank you so much 😊

The Berkeley group feedback:

• She is very nice and she inspired me a lot with her passion to teach us. I enjoyed very much, and I learnt a lot. It's gonna be very useful and I would like to practice my new knowledge very soon when I will have an opportunity.
• Interesting, interactive and useful, I am very glad to have joined and learnt more. Certainly, I have become more aware on how to communicate or try to communicate in the future. Thank you!
• She is an incredible teacher. Thank you for the opportunity given to us.
• It was very useful, informative and enjoyable. I will use this course for life.
• Very easy to understand and useful.
• Would like this as a course maybe a few weeks!
• I enjoyed everything! :-) Amazing and fun activities with Ruthy.
• I really enjoyed the training! It was really good and informative.
• Very enjoyable course!!
• I could have stayed longer to learn more - one day learning and the day practicing.
• Enjoyable course given with a good humour! 😊
• I feel still a lot of things to learn, really enjoyable, training could last a full day. Really enjoyed the training!

The Kensington Hotel, London

• Practicing sign language, exercise with headphones, trying to lipread. I would not mind attending more sign language course, great tutor.
• Understanding how deaf people's everyday lives with their hearing problems, support/help them. Thank you for the course, I really enjoyed it.
• Thank you for bringing our attention in terms of the awareness of deaf guest(s) in the future!!
• Work together with my colleague for 10 minutes practicing sign language, spelling mine and my colleague's name. We got all basic signs in case of needs,  just need to practice (won't forget!!)
• Great lady who is fun, knows how to teach in a way everyone can understand and is really AMAZING!! I would recommend this course. Thank you.
• Learning the alphabet and everything I learned from this amazing teacher, thank you Ruthy.
• I enjoyed so much in this training course. Ms Fletcher is very good, and amazing. I will share this course to my team. A BIG HELP!! Thank you so much.
• I really enjoyed this course; it was really helpful and real-life experiences were jaw-dropping and eye-opening. Thank you very much for your help.

Brown's Hotel

London

Team A feedback:

• The course definitely was useful, which helps us to make deaf people more comfortable.
• The part which I enjoyed the most was learning the sign language as I really believe that could significantly help me in the future if I need to assist deaf guests. Easy to understand and really enjoyable.
• Everything is useful but the practice part was the most FUN!!
• I think all front of house members should do this course. This course definitely opens up the real-life experience. Overall, job done, well done Ruthy!!
• When you showed us all the objects and equipment needed for every day life and especially during your stay in a hotel.

Team B feedback:

• Very good tutor, I really enjoyed the course.
• Ruthy is lovely. The course was very helpful for my role.
• Learning all the basic sign language, Ruthy is very lovely and joyful with us all and she loves to make jokes as well.
• Practicing the sign is really helpful to consolidate, especially starting with the everyday vocabulary. Thank you, Ruthy.
• It was the information and the real-life experiences that helped me to undersstand what I can change to help and communicate with guests. Ruthy is very attentive, learning from her has been a pleasure. Thank you, Ruthy.
• Ruthy was absolutely amazing, I learned a lot of things about deaf people. Lovely to meet Ruthy. Thank you.
• EVERYTHING!! Ruthy is funny, interactive and enjoyable lesson.
• Ruth is lovely and engaging, she makes the content easy to remember, love learning more signing.
• Lovely lady, really helpful, training very dynamic!! Hope we can have more sessions with Ruthy. Thank you.

Leonardo Hotel Manchester Central

• Very informative and insightful. Relaxed environment to learn and overall positive experience. Lots of useful tips to take away and put into practice in the hotel.
• This session was very useful, I really enjoyed it. I found Ruth very engaging and would love for her to return to teach us more, very useful skills and information that I will put to good use.
• Brilliant course, with so much useful information, thank you so much 😊
• I just want to say thank you 😊 it is amazing and really useful. I definitely want to see you again. Ruth is a lovely lady and funny.
• Very informative and the real life experiences are really eye-opening. Thank you Ruthy.
  

The Grand Brighton

4th September feedback:

• Learning to sign my name and drinks, loved how fun you are.
• The context was very helpful to our job setting.
• Enjoyed the greeting signs, Ruthy is really funny. I enjoyed it so much.
• Ruthy was very informative and a great teacher, lots of humour!!
• Learning how to approach deaf guests properly to get their attention politely.
• Learning how to string words together to form a sentence. It was very fun and engaging while being helpful when struggling, Ruthy made me relax and feel at ease, learning how to do handshapes.
• The interactive and fun learning new skills. Ruthy is fun and makes it easy to learn.

5th September feedback:

• Showcase of the equipment like the alarms and doorbell. Very informative and sounding, I wish it was shown to me when I started working at the hotel.
• Very helpful and very funny.
• Learning the important and basic sign language for my role. Tutor was really nice and made this training easier for someone that never know about sign language.
• Learning all the different signs. Also, when I put on the headphones and had to guess all the different words. It was very enjoyable and a fun way to learn and understand.
• Learning about personal/real life experience and some basic sign language. Very informative and really important to create awareness. Ruthy is really funny and makes the course very enjoyable.
• I enjoyed the whole thing, Ruthy was very engaging and funny. She made it really interesting. I enjoyed the course and would recommend to anyone who asked. Ruthy made the whole thing fun although it was a lot of information to process. She is a FABULOUS teacher.
• Good training, really enjoyable. Ruthy is very funny :)
  

The Grand Brighton

• Please continue teaching, thank you Ruthy is good teacher, an interesting and giving BSL lesson.The context was very helpful to our job setting.
• It was lovely to meet you Ruthy! The Training was informative, fun and I believe everyone has enjoyed it as much as I did.
• Ms Ruthy is an excellent teacher!! Really enjoyed training and looking forward to attending again.
• I enjoyed it a lot and would have liked the training whole day, fun, inspiring and very informative. Everyone should do it.
• Enjoyable and very interesting. I learned a lot of new information and awareness and happy to have learned some sign language from Ruthy, thank you.
• I had such a fabulous day, I really enjoyed myself and have learned so, much I feel like I have had more understanding and awareness for the deaf community.
  

The Grand Brighton

• Ruthy is very informative and interesting stories. I would love to learn more but over more days as it is a lot of things to take in and Ruthy makes you want to learn more.
• Very enjoyable and informative, Ruthy is so lovely and positive person. Was a pleasure to meet her. This course makes me more aware of deaf people problems, I hope I am going to be able to help deaf people.
• Really enjoyed this course and getting to know Ruthy and her story. Looking forward to putting my knowledge to use.
• Ruthy is very funny and patient – lovely lady – excellent teacher and learned a lot and be aware of deaf people.
  

The Grand Brighton

• Very informative and interesting - I really enjoyed the session!! Thank you Ruthy.
• Thank you for making it fun and informative.
• Very informative, to the point, funny - I learnt all the signs I need to know for Food and Beverage service. Thank you!!
• Ruthy is very thorough with content - very easy to learn!
• It was a lot of fun learning to communicate using sign language, thank you.
  

The Grand Brighton

• Ruthy is a great teacher - very helpful, thank you
• Ruthy is professional, patient, and caring.
• The tutor was amazing in her role, very informative and enjoyable. All information was interesting and useful.
• It was fun and enjoyable to work with Ruthy.
  

The Grand Brighton

• Really enjoyed the session and looking forward to practising it more.
• Very informative and enjoyable. Ruthy's personality is great! I was a little nervous to begin with but I feel I have more knowledge. I will now feel more relaxed when dealing with deaf guests.
• Fantastic course, very informative, enjoyable!! So much to learn still... Ruthy made it look easy and interesting stories!! Thank you!
• Very hands-on, supportive, fun and inspiring tutor. I'd love to do it all over again!
  

The Berkeley Hotel

London

• Getting to understand the needs of deaf people and how different trivial things can be. Ruthy is fantastic! She helped us break stereotypes and, raise awareness of how important it is to be ready to accommodate the needs (AND SAFETY!) of any type of guest we may host.
  
• Ruthy is a great trainer; she is very personable and funny which makes the learning much more engaging and interactive. She is very inclusive for all levels and speed of learner which makes you feel instantly at ease – particularly as it is something I have never done before. I could not recommend this training enough to everyone!
  
• It’s perfect: Sign language, Ruthy’s story, work suggestions for make deaf people stay enjoyable.
  
• The Participation of Ruthy, that she shared her experience.
  
• Ruthy is lovely, patient, and informative. She answered all questions and engaged all participations. I think it is important for our hotels to have a course like this. There is a lot of culture aspects most hearing people do not know.
  
• Ruthy is funny and helped me understand how speech is affected by deafness, and helped me learn the alphabet and practice. Thank you!
  
• I think there is so much to learn the course. Could be extended over several days.
  
• Fantastic course – informative and I think it will have a positive impact on how we communicate and increase inclusive across the business.
  
• This was absolutely fantastic. I recommend everyone goes through the training. So informative and Ruthy was fantastic! Thank you.
  
• It was very practical and Informative. Ruthy is a great trainer, she is a superb engaging!
  
• Great fun, very informative, and enjoyable. Love it, all of it, thank you Ruthy.
  

Gonville Hotel Cambridge

• It was great to learn sign language, thank you Ruthy.
  
• Learning BSL, understanding the needs and means of assisting deaf guests, it was very educational and fun.
  
• It was all very good training, I learnt a lot from a lovely tutor, Thank you.
  
• It was a very informative, eye-opening course with an incredible tutor. I enjoyed learning the alphabet and sign language.
  
• Ruthy is a one of a kind teacher, very informative and I learnt a lot. I enjoyed the alphabet, basic sign language and the activity was fun!
  
• I enjoyed learning how to communicate with deaf and hard of hearing guests. It was fun and interactive course.
  
• Ruthy is very kind and has a  funny sense of humour. She is also very patient with us! I enjoyed learning the sign language.
  
• It was good to understand how difficult it can be for deaf people when a communication breakdown happens. It was great to learn basic sign language. Tutor was fun and very informative.

Courtyard by Marriott Luton Airport

• Very practical training when everyone was whispering words (lip
  reading skill activity) and we tried to guess what others were saying. The
  course was brilliant, extremely helpful, enjoyed everything about it.
  
• I have enjoyed every single moment, thank you Ruthy.
  
• Playing the role of a deaf person - great atmosphere - great tutor 😊
  
• It was great!
  
• Noticeably clear, informative, great tutor, amazing
  atmosphere, Awesome Teacher 😊 Please visit us more often.
  
• When we had an opportunity to guess the word using lipreading - brilliant, I loved it.
  
• The training interaction and ability to relate to real-life experiences and situations was brilliant.
  
• It was very insightful course.

Bespoke Hotels - Hotel Brooklyn Leicester

• Whole course was exciting and very interesting. Great fluent skills, lovely sense of humour. Visible performing abilities.
  
• It’s really great to learn something different to use in the future! Strongly recommended to all hotels to know and understand better in day-to-day life. Simple improvements can make a more comfortable stay.
  
• Teacher was the best 😊 The course was very helpful. Hopefully, I will be able to understand deaf people and they will understand me. Then we can make them feel more comfortable and provide 100% support.
  
• I liked how we were all interacting with each other and testing each other with questions and answers. Ruthy was very funny when she interacted with everyone.
  
• Good communication and relaxed atmosphere. Very clear and fun.
  
• Very informative and Ruthy was an amazing teacher.
  
• This was really a good learning experience for me, since I will be directly in communication with guests more often.
  
• The whole course was great. I have learnt so much in a short space of time. Very good teacher.
  
• I like all the courses. It was very useful and very enjoyable. Ruth is very professional and friendly. I am looking forward for a refresher course.
  
• Learning about the struggles deaf people face and how to overcome them. Ruthy was very informative and made the course enjoyable with her friendly nature.
  
• Tutor was funny and amazing!

The Titanic Hotel, Liverpool

• Ruthy was very funny and makes sure the course is interesting. She provided lots of useful information, communication strategies we can use, and equipment to put into place.
• Ruthy was amazing and good fun, it was very interesting understanding how you can combine signs together.
• Ruthy was engaging, energetic and kept us all on our toes, I loved it. The basic sign language will put me in a great position, moving forward and we should all learn this.
• Ruthy made the course very enjoyable with her humour and professionalism. The involvement and activities were great and the handout was useful to keep so you can help deaf people in person.
• Your training is very good, please keep up what you are doing. You are amazing!
• I have done a basic sign language course before, but this was definitely more beneficial as our tutor is deaf herself. I can really understand how she feels and how she deals with day-to-day life. Thank you.
• I enjoyed all of the course, it was really interesting and significant. I especially enjoyed the lip-reading exercise at the beginning as this helped me to understand the difficulties deaf people can face. Amazing work! Really inspiring!
• It made me pay more attention from a deaf person's point of view and it was easy for me to understand, I previously thought it would be impossible. Ruthy made me feel at ease right from the start, she is a great tutor, funny, informative, and made it really easy for me to learn. Thank you Ruthy.

The Marriott Bankside Hotel, London

• I enjoyed the course a lot. Everything I learnt will be so helpful in future. Amazing course, Just want to say thanks to Ruthy. 
• Ruthy was very engaging and super informative, very clear and highly skilled. It was a great pleasure to learn from Ruthy. Great indication of how successful the training is. HIGHLY RECOMMEND TO ALL! Ruthy is absolutely hilarious and the course very well structured and interactive.
• Ruthy was funny and a very good teacher. Thank you Ruthy.
• Understanding the barriers deaf people come up against. I will now be able to support Deaf people better. It is nice to see that Ruthy is deaf. It means more to me to be taught by someone who has experienced these obstacles. Very empowering course.
• I loved it all, very useful and interesting. Ruthy is amazing with very positive energy and great ability to teach others.
• You are amazing and it has been very useful training.
• Learning the basics and understanding how we can assist deaf guest(s) the best way. This was a really fun and educational course. Ruthy was great. I believe I will remember most of this course as it was a great atmosphere.
• Learning about Ruthy’s real life experiences really helped to illustrate how important it is to learn. Ruthy was lovely and so helpful.
  

The Brockencote Hall Hotel,

Kidderminster

• Very Interactive - Ruthy is so friendly, fun, and it was highly informative.
  
• Learning how to overcome barriers to communicate with someone who is deaf/HoH - highly informative and a fun way of learning. Personal experiences made it real and helped me to understand more clearly.
  
• It was very eye opening and interesting; Ruth is very inspiring in that she teaches people the correct way to communicate.
  
• It was excellent! So useful and helpful for my role on reception. She is truly inspiring, and I am so glad that she is making hospitality aware of how we can help deaf guests and make their stay safe.
  
• Ruth was amazing, she was so helpful, kind and taught in such a fun way. She has really helped me realise how important it is to support the deaf community. It was informative and very relaxed, a very good environment for learning.
  
• Ruthy was amazing, very patient, and very understanding. Thank you Ruthy 😊
  
• Very Interesting and useful for the future, learning BSL signs that are the most important, and you could use from day to day. Very friendly and it was fun to listen and watch.
  
• The relevant signs can help me to communicate with deaf/HoH, the tutor was so nice and funny, thank you.
  

The Royal Lancaster London Hotel

• I absolutely loved the humour and the Principles of BSL and SSE. Tutor was amazing. I will go home and start practicing everything, and the fingerspelling. It was fantastic equipment to alert deaf guests in case of emergency, it was a real eye opener for me. Wow, that was amazing!
• From the start to the end, the course was very interesting, helpful and super smooth training, thanks to the Tutor. I hope more people will get involved in this course, it's helpful in life and work. The Tutor is great.
• Learning the different signs - putting sentences together. Relating it to real experiences, we can use. Really enjoyable, easy to keep up with, very informative training booklet, very Interactive and knowledgeable - will definitely recommend to others. Thank you Ruthy.
• Learning sign language, very interesting - Ruthy was lovely and the course was very enjoyable and informative.

The Moxy Slough Hotel

• The tutor was very friendly, lovely and funny. With all those characteristics we could enjoy it. Really useful training for our work days, real life experience, we can now help and communicate. The lip-reading activity was amazing, getting words and sentences together.
• The tutor was very helpful when it came to correcting our hand positions, also very friendly and fun. I enjoyed learning the alphabet, fingerspelling, spelling words, names, places, etc.
• Ruthy is very interactive and informative and knows a lot about sign language, making the session very simple to understand. Practicing the wide variety of sign language. Gaining a better understanding of how deaf people see things, I enjoyed learning sign language.
• Sharing real life experiences in hotels, explaining how hotel staff can help, to make things easier for deaf guests. All of the training was fun, useful and I enjoyed the course, thank you Ruthy.

Crowne Plaza, Newcastle

• The whole course was truly inspirational. Ruthy, you are fantastic, informative and you make everyone smile! Don't stop what you are doing.  You are amazing!
• Amazing!!! Thank you for educating us so we can provide our deaf guests with the service they deserve. Keep doing what you are doing! Our hotels need RUTHY 😊
• I found all of the training informative - Ruthy delivered the training in a fun and enjoyable way.
• I found this very helpful, and enjoyed the course very much. I learnt a lot from this course. Ruthy is very funny, and helpful, it was fun to learn and I will be using what I have learnt in the future.
• Ruthy was amazing! She helped us to understand how to help/assist a future guest who could be deaf! It has helped me to become more aware.
• First time learning sign language, very helpful, useful signs for the hotel to be aware of! Ruthy was lovely, sharing her warm personality and making the course fun and informative.
• Learning sign language for general things - Ruthy did very well in teaching and explaining what it is like for her as a deaf person.
• RUTHY !!!! 💜 Now I am able to make conversation with deaf guests.

Maids Head Hotel, Norwich

• Ruthy explained and covered things from her point of view, I found that very useful as it brought to light some things I wouldn't think about!
• Very informative and interesting. Great course for the hotel and to improve to support deaf guests.
• Learning the signs ! Seems harder than you think when you combine the words. Super informative and great fun, made us feel relaxed and had a great afternoon learning and lot of laughs!
• Just wanted to say a massive thank you for the training on Wednesday. Had a great time, very knowledgeable and enjoyable at the same time. Really worthwhile.

Holiday Inn Gloucester - Cheltenham / Hilton Garden Inn Bristol

• Learning sign language, gaining more knowledge about deaf aware. Ruthy was amazing. I learnt so much, thank you 😀 I would recommend 100% this course to others.
• The whole course was extremely helpful, informative and fun. 100% tutor, excellent, highly recommend and course content.
• Ruthy has a great personality that brings the training to life. Her personal stories help to understand what we can do to improve deaf people experience. Loved it, thank you so much Ruthy.
• All of it!! 100% 😁 Ruthy is amazing! Ruthy is not only inspiring, and a great teacher, but also extremely funny and talented. I feel everyone should do this training.
• 100% recommend, very enjoyable course, Fabulous!! 😀
• It was interesting to do the lip skills activities, it was amazed, everyone try to guess what they were saying (with no voice, no sound and headphone on) watching their lips - that was so hard to lip read. Ruthie was amazing teacher, would love do it again!

Talbot Hotel, Ripley, Woking

• Absolutely brilliant and very informative, Ruthy was great throughout.
• I enjoyed the whole course, Ruthy was very good and informative. I would enjoy doing another course with her.
• Activity of guessing the words, (Lip-reading skills), and learn sign language - very informative.
• Ruthy is lovely and learnt a lot.
• It is interesting to learn new things with signing, deaf awareness is really important, I really enjoyed the course, so thank you Ruthy.
• I enjoyed the signing, both Ruthy and the interpreter were the best!

Crowne Plaza Newcastle

• Just wanted to say thank you so much for today! Everyone enjoyed the session, and I really did find it informative and engaging.
• Ruthy - great personality and amazing person - it was great, interesting information, loads of great real life experience examples it was very - "eye-opening, jaw-dropping".
• Learning the alphabet fingerspelling and words - very informative, enjoyable and fun activities.
• Ruthy was very hands-on with her teaching and fun to be in a classroom with! Deaf Awareness Booklet was a great help and very easy to learn and practise.
• It was great to learn new skill - better understanding about how to communicate with deaf guests and the barriers!
• It was good fun doing the lip-reading skill, really enjoyed the course, made me understand what it is like to be deaf, brought the attention of little things you may not think about when working in a busy hotel.
• It was fantastic to see Ruthy doing her demonstrate the specialist equipment like fire alarm, door bell and alarm clock with flashlight - amazed - never thought of it - very useful information. Thank you Ruthy.

The Arden Hotel, Stratford Upon Avon

• Interesting "real life events" which highlighted some problems with understanding and communication, learning sign language is also very useful and highlights common sense in understanding
• It was good to know all the signs and letters, numbers, hotel relevant signs will definitely use it at work and everyday life.
• Ruthy was amazing and patient, great at explaining everything, learning about the communication breakdowns.
• Made the day full with humour, Ruthy who was very patient with us. Learning ABC's feel more comfortable around with someone who is deaf and how to support deaf people.
• Amazing!! Thoroughly enjoyable and such an educational experience that I will continue sharing with deaf guests. It was interactive and humorous, involved group activities which allowed everyone to become involved.

Royal Hotel London City (Leonardo Hotels)

• Great job, very useful.
• Absolutely well informative, needed to learn some basics, helpful to be more communications within our team mate who is deaf, works there, be able to understand her more and deaf guests.
• Ruthy was really friendly and took note of all our questions.
• Wish it could have been longer as I enjoyed it very much, didn't want the course to end!!
• I loved the training, I had lots of fun!
• Definitely, could be longer, it was very enjoyable.

AC Hotel by Marriott Birmingham / Hilton Garden Inn Brindley Place

• Ruthy was very knowledgeable and patient with all of us. Gave a lot of examples from real life experience.
• Really good basic training, really nice to learn something to help other deaf guest(s). Looking forward to learning and keep practising.
• It was great to be able to understand how different deaf people have different needs. It is important for us to ensure our guest(s) feel comfortable and this course made me realise all the things I was missing to make a deaf person comfortable.
• I found the course very useful and informative - I learned things I didn't know before I came to the course.
• I enjoyed the course; it was very informative, and it will help me to improve my customer service.

The Chester Grosvenor Hotel

• Ruthy is a legend! Fun, informative, engaging! Would definitely recommend.
• Very engaging, brought humour and made course fun and informative.
• Great informative course learnt new skills and feel more confident when talking to deaf guests.
• I really enjoyed learning specifically for hotels and look forward to putting to use within my role. Look forward to passing on basic sign to deaf colleagues.
• Really interesting and informative, such an insightful course. Thoroughly enjoyed it! Thank you so much Ruthy.
• Ruthy is an absolute amazing teacher, would definitely recommend.

Hotel Brooklyn, Manchester

• Vibrant, informative and enjoyable. Thank you Ruthy, (& Karen, the Interpreter)
• EXCELLENT SESSION - thank you Ruthy (and Karen) are amazing at what she can deliver on this field of learning.
• Thank you Ruthy for this amazing time.
• Ruthy was so funny and very patient, the training was also enjoyable and interesting. I very much enjoyed it.
• Would they recommend this course to others? - 'YES OF COURSE'.

Premier Inn, Bath Road. London-Heathrow

• Very informative and experienced tutor. Words can’t explain the experience I had but just in ONE word, it was ‘AMAZING’.
• It was nice meeting you Ruthy, I have learnt something new which is very important, the best tutor in the world.
• Course was very interesting, and the tutor were great. Enjoyed a lot and learned many ideas and communication skills.
• Very nice, very friendly, learned a lot. Amazingly, brilliant course. Thank you, a million times.
• The tutor was very good at running the course. She was very patient and were always ready to help!! Thank you Ruthy.

Hotel Indigo, York

• Very Useful and friendly - a good teacher - easy instructions to follow! 😊 Thank you Ruthy.
• Great course, very informative and interesting. Important to understand the difficulty the deaf community have in their everyday life.
• Really enjoyed the course and look forward to practising and using my new skills in the future.
• Was fun and entertaining while learning. Would recommend all hotel staff learn the basic sign language.
• Very informative and interesting to become more deaf friendly as a hotel.
• Entertaining and informative, really interesting to learn sign language relevant to my job. Thank you Ruthy.

Celtic Manor Resort, Newport

• Probably the best course I have been on at the Celtic Manor, very well delivered – also very beneficial.
• Trainer was great, very helpful and approachable, great knowledge and personal experiences.
• Amazing, thank you so much Ruthy, it was a pleasure and hopefully we will work again.
• Fabulous trainer and very enjoyable course, learnt a lot, very helpful – would like another course to another level.
• Brilliant course. The best!! I have done in a long time not only the learning of sign language but the understanding the experience from the perspective of a deaf person. Thank you Ruthy.

Castlefield Hotel, Manchester

• Thank you for your recent training course on Deaf Awareness.
• The staff really enjoyed learning sign language and found the course to be very enlightening and informative.
• Customer service is about ensuring all guests enjoy their stay with us and this course ensures the same standards of service can be given to all. I would highly recommend this course to anyone who has face to face dealing with the customers.

Arora Hotel, Manchester

• Simply, Loved it!!
• This was great! The trainer and interpreter where both friendly and informative and helpful with all the questions we had. Really informative course and helpful with regards to helping guests and people in general.
• It was nice and friendly with a good atmosphere, great to have a deaf lady teaching this course.
• Enjoyable and very organised. Really useful course to know and was very easy to learn from tutor.
• The course was great, friendly and very informative.
• Opened my eyes to using such things as special equipment to alert deaf guests.

Maids Head Hotel, Norwich

• The training was fun and easy to pick up. Surprised at how much I remembered! Nice & Interactive!
• I was nervous to start with but was made to feel very comfortable and relaxed. I have learnt alot and will hopefully be able to use these skills I have learnt within the hotel. I wear hearing aids myself as I am hard of hearing.
• Excellent 2 day training course! Really enjoyed learning all the signs. I will feel more confident now welcoming any deaf guests into the hotel. Thank you!

Skotel, The Hague, Amsterdam

• Very useful and an eye opener for instructors and students, thanks Ruthy.
• Thank you for all this informative / very interactive!! 😊
• Thank you for this interesting course, makes me more aware of the situation for deaf people.
• Great combination - educational and fun as well, thank you Ruthy.
• Great course Ruthy, it was fun and educational!!

The Winchester Royal Hotel

• Ruth was very clear, patient, precise and supporting throughout as day progressed understood. Very Informative, enjoyed the session thoroughly. Thank you 😊
• Absolutely amazing and very insightful - learnt a lot.
• Very useful! Surprised how much I picked up!! Thank you.
• Really funny - Ruthy was able to make the experience fun and learn at the same time. Would love to do more course with Ruthy again. It would help to do a 3-5 day course to be able to learn more things!!

Townhouse Hotel / Hotel Gotham Manchester

• The course was very helpful, entertaining and informative. Thank you Ruthy.
• An enjoyable and educating course, understanding a deaf person, who is teaching us makes the course and awareness, more interesting thank you.
• Tutor was great, answered any questions the group had and very helpful towards those who struggled.
• Ruthy was brilliant and very friendly, I have learned a lot today – Thanks! 😊

The Midland Hotel, Bradford

• Thank you for delivering the training for us here at the Midland. The staff loved it!
• You managed to cover so much and deliver a high standard of service and make the whole process so enjoyable!

Hotel Football Manchester

• Really enjoyable and informative. Ruthy is a great teacher. Thank you.
• Really enjoyed the course and learned a lot. Ruthy is lovely and very patient. Thank you.
• Really enjoyable - great to find out the basics for our role. I work in food & beverage - Ruthy is great teacher and very friendly.

The Caledonian Hotel, Jesmond

• Information is very useful from a deaf person who knows what works, SET ME THINKING DIFFERENTLY about peoples’ needs. Lots of room for hotel to improve what we offer to help deaf guests. Thank you Ruthy.
• Highly relaxed and enjoyable - very engaging and informative.
• Found the course very useful, have learnt a lot. Thank you 😊
• Great course, good valuable information provided - thank you!! 😊
• I think it should be compulsory training in any public venue where evacuation could or may take place.

Donnington Valley Hotel, Newbury

• The course helped me to understand & help deaf people better. It was very enjoyable and easy to follow and understand.

Doubletree by Hilton Cheltenham

• Fabulous course, very informative, fun and useful.
• Very useful to learn new skills such as basic sign language and looking forward to hopefully remembering signing and using this in the future to support our deaf guests. Thank you Ruthy.
• Ruthy’s very polite and friendly, Excellent, informative, enjoyed the course very much – lipread skills was so fun and enjoyable!!

Gosforth Hotel, Newcastle / Royal County Hotel, Durham

• Very Interesting and beneficial information - thank you very much for your time.
• Excellent training.
• Excellent, informative and good fun.
• It was fun and informative!! Thank you Ruthy.

St Martins Lane Hotel, London

• It was fun to learn and great to be involved in the practical and group activities.
• Would allow more time for exercises. Background information is very interesting. Thank you Ruthy.
• Ruthy made the course fun and memorable. Using her real life experiences enabled me to think about my role and how I can be better support in the hotel to the deaf community.

Georgian House Hotel, London

• It was enjoyable and interesting.
• It was amazing to get new experience. I am so happy to meet a deaf teacher Ms Ruthy Fletcher.
• She is lovely - really good teacher.
• Really nice person, I enjoy the course. She make the course interesting and fun.

Holiday Inn Bolton

• Absolutely fantastic, I loved the course I know I feel really comfortable with communicating with deaf people 😊
• I feel 10 times better and have a better understanding about deaf awareness and basic sign language!! I loved the training course. Thank you very much!!
• It was well informed and useful for my job role, well demonstrated and enjoyable with the activities throughout!!
• I really enjoyed the course and believe it will help me. I fell confident in using some sign and will be happy doing so!!
  

Ibis Budget / Novotel Southampton

• I am sure this course will change the view of how to deal with deaf guests in a hotel environment and better understanding their needs.
• Very informative and enjoyable, easy to interact and have a laugh with!
• Very approachable personality during her teaching, funny makes you feel comfortable, she is a good teacher.
• Thank you so much Ruthy - you have opened our eyes to a lot of useful information.
• Really good course, we must be able to understand each other at least on a basic level. The tutor is good and strong personality.
• Very good course, very well explained - I would recommend her course to all the hoteliers.

Aston Conference and Hotel, Birmingham

• Top marks for making learning of today’s session so enjoyable. Thanks
• Good introduction to deaf awareness course. All the basic communications needed within a hotel environment. 😊
• Very enjoyable and information, would like to do further expand my skills in sign language. Ruthy was very polite and friendly.
• Opened my mind to some of the challenges and helped me to understand how I can help.